Livr\u00e9e de bout en bout, la prestation de services informatiques \u00e0 vos clients aurait pu \u00eatre facile \u00e0 r\u00e9aliser, avec nos comp\u00e9tences certifi\u00e9es<\/h2>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb]\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1616962789204{background-image: url(https:\/\/bythaus.com\/wp-content\/uploads\/2019\/09\/img-bg-abstract-lines-white-1.png?id=35524) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274386038{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″]\r\n\r\n\r\n \r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tServiceNow CSA\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274395350{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″]\r\n\r\n\r\n \r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tMCITP Exchange 2010\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274402143{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″]\r\n\r\n\r\n \r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tITIL V3 Fondation\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274410127{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″]\r\n\r\n\r\n \r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tBMC Accredited Administrator\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
La certification ServiceNow System Administration d\u00e9montre que le candidat poss\u00e8de les comp\u00e9tences et l\u2019exp\u00e9rience n\u00e9cessaires pour g\u00e9rer la configuration, la mise en \u0153uvre et la maintenance de la plateforme ServiceNow<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
En tant que responsable technique d\u2019une \u00e9quipe d\u2019administrateurs, ces candidats fournissent un soutien et une direction pour l\u2019administration, le d\u00e9ploiement, la gestion, la surveillance, la mise \u00e0 niveau, la migration et la conception du serveur Exchange<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
Ces professionnels de l\u2019informatique certifi\u00e9s sont responsables de la planification, de la conception, de la mise en \u0153uvre et de la prestation des services informatiques de l\u2019entreprise. Il offre un aper\u00e7u complet des meilleures pratiques en mati\u00e8re de gestion informatique reconnues dans le monde entier<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
Ceux qui obtiennent la certification de BMC Certified Administrator poss\u00e8dent les comp\u00e9tences et les connaissances n\u00e9cessaires pour administrer des applications personnalis\u00e9es ou pour apprendre \u00e0 administrer des applications BMC Remedy ITSM<\/p>[vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb1″]\r\n\t\t\t\t\t
\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][vc_column width=\u00a0\u00bb1\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb1″]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][\/vc_row][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column css_animation=\u00a0\u00bbfadeIn\u00a0\u00bb width=\u00a0\u00bb2\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb75px\u00a0\u00bb]En exploitant les meilleures pratiques, l\u2019ITSM peut fournir un niveau de service sup\u00e9rieur aux approches informatiques traditionnelles<\/h2>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]Les \u00e9quipes de service informatique d\u2019aujourd\u2019hui utilisent les ressources organisationnelles et suivent des proc\u00e9dures r\u00e9p\u00e9tables pour fournir un service coh\u00e9rent et efficace. Cependant, ce qui distingue l\u2019ITSM de l\u2019informatique, c\u2019est qu\u2019il repose sur les meilleures pratiques et les processus pour atteindre ses objectifs. Cela fait de l\u2019ITSM un moyen plus efficace et efficient de g\u00e9rer les services informatiques<\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\t\t\t\t\n\t\t\r\n - \r\n Gestion des demandes de services<\/b> Les demandes de service des clients rev\u00eatent des formes et des tailles vari\u00e9es, qu\u2019il s\u2019agisse de demandes d\u2019acc\u00e8s \u00e0 des applications et d\u2019am\u00e9liorations logicielles ou de mises \u00e0 jour mat\u00e9rielles. Elles sont souvent r\u00e9currentes et peuvent \u00eatre rationalis\u00e9es en donnant aux clients les connaissances n\u00e9cessaires et en automatisant certaines t\u00e2ches. Un processus de gestion des demandes de service bien g\u00e9r\u00e9 peut faire une grande diff\u00e9rence tant pour les clients que pour les entreprises <\/li>\r\n\r\n\r\n
- \r\n Gestion des connaissances<\/b> Les organisations comptent sur la gestion des connaissances pour cr\u00e9er, partager et utiliser efficacement l\u2019information. Ce processus englobe plusieurs disciplines travaillant ensemble pour atteindre des objectifs communs. En utilisant toutes les connaissances disponibles, une organisation peut fonctionner au mieux de ses capacit\u00e9s <\/li>\r\n\r\n\r\n
- \r\n Gestion des actifs informatiques<\/b> Le processus de gestion des actifs informatiques est essentiel pour toute organisation afin de suivre ses actifs pr\u00e9cieux, tangibles et intangibles. En d\u2019autres termes, il s\u2019agit de s\u2019assurer que ces \u00e9l\u00e9ments sont pris en compte, d\u00e9ploy\u00e9s, maintenus, mis \u00e0 niveau et \u00e9limin\u00e9s lorsque le moment est venu. De cette mani\u00e8re, vous pouvez \u00eatre s\u00fbr que votre entreprise utilise au mieux ses ressources <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\t\t\t\t\n\t\t
\r\n - \r\n Gestion des incidents<\/b> est le processus de gestion des \u00e9v\u00e9nements impr\u00e9vus ou des interruptions de service et de r\u00e9tablissement du service \u00e0 son \u00e9tat normal. Avec autant de services logiciels utilis\u00e9s aujourd\u2019hui, il y a plus de points de d\u00e9faillance potentiels que jamais auparavant. Avoir un processus de gestion des incidents bien d\u00e9fini permet de traiter les probl\u00e8mes de mani\u00e8re efficace et efficiente, r\u00e9duisant l\u2019impact sur les op\u00e9rations <\/li>\r\n\r\n\r\n
- \r\n Gestion des probl\u00e8mes<\/b> L\u2019objectif de la gestion des probl\u00e8mes est d\u2019identifier et de r\u00e9soudre les causes profondes des incidents sur un service informatique. Ce processus consiste \u00e0 comprendre les causes sous-jacentes d\u2019un incident et \u00e0 trouver la meilleure fa\u00e7on de les \u00e9liminer. La gestion des probl\u00e8mes peut aider \u00e0 pr\u00e9venir les incidents futurs et garantir le bon fonctionnement du service informatique <\/li>\r\n\r\n\r\n
- \r\n Gestion des changements<\/b> est un processus qui aide les organisations \u00e0 planifier et \u00e0 mettre en \u0153uvre des changements de mani\u00e8re efficace. Il veille \u00e0 ce que les proc\u00e9dures standard soient suivies et que tous les changements soient effectu\u00e9s de mani\u00e8re efficace, rapide et avec un risque minimal. La gestion des changements offre une transparence et un contexte pour \u00e9viter les goulots d\u2019\u00e9tranglement et garantir la mise en \u0153uvre r\u00e9ussie des changements <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_id=\u00a0\u00bbcta-box-04″][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t
Demander un rappel de Notre \u00c9quipe<\/u> ?<\/a><\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\r\n\r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tEnvoyer la demande\t\t\t<\/h4>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n \r\n<\/div>\r\n\r\n\r\n\r\n\r\n \r\n\r\n \r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\t\t\t\t\t<\/a>\r\n\t\t\r\n\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb75px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1616106314545{padding-top: 0px !important;}\u00a0\u00bb][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\tNous avons \u00e9galement une expertise dans<\/h3>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb]\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n\r\n\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n ![\"\"](\"https:\/\/bythaus.com\/wp-content\/uploads\/2022\/04\/digital-trans-dev-banner-480x320.jpg\")
<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Transformation Num\u00e9rique & D\u00e9veloppement<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n ![\"\"](\"https:\/\/bythaus.com\/wp-content\/uploads\/2022\/06\/c-dustin-91AQt9p4Mo8-unsplash-480x320.jpg\")
<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Solution Applicative<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n ![\"\"](\"https:\/\/bythaus.com\/wp-content\/uploads\/2022\/05\/robin-glauser-aSvBypuXGkc-unsplash-1-480x320.jpg\")
<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n ITSM & ServiceNow<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n ![\"\"](\"https:\/\/bythaus.com\/wp-content\/uploads\/2022\/06\/patrick-perkins-ETRPjvb0KM0-unsplash-480x320.jpg\")
<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Gestion de Project<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n ![\"\"](\"https:\/\/bythaus.com\/wp-content\/uploads\/2022\/04\/devops-banner-480x320.jpg\")
<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n DevOps<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n ![\"\"](\"https:\/\/bythaus.com\/wp-content\/uploads\/2022\/06\/frontend-banner-480x320.jpg\")
<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Conception et d\u00e9veloppement Frontend<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n ![\"\"](\"https:\/\/bythaus.com\/wp-content\/uploads\/2022\/04\/cloud-native-banner-480x320.jpg\")
<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Cloud Native<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n ![\"\"](\"https:\/\/bythaus.com\/wp-content\/uploads\/2022\/03\/data_driven_ai_circular_line-480x320.png\")
<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Big Data & IA<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n <\/section>\r\n \r\n<\/div>\r\n\r\n\r\n[vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″ offset=\u00a0\u00bbvc_col-lg-8 vc_col-md-8 vc_col-xs-12″][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1616962789204{background-image: url(https:\/\/bythaus.com\/wp-content\/uploads\/2019\/09\/img-bg-abstract-lines-white-1.png?id=35524) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274386038{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274395350{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274402143{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274410127{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column […]<\/a><\/p>\n","protected":false},"author":1,"featured_media":63142,"parent":62952,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375"}],"collection":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/comments?post=63375"}],"version-history":[{"count":10,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375\/revisions"}],"predecessor-version":[{"id":63385,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375\/revisions\/63385"}],"up":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/62952"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/media\/63142"}],"wp:attachment":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/media?parent=63375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\r\n\t\t\t\tServiceNow CSA\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274395350{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″]\r\n\r\n\r\n \r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tMCITP Exchange 2010\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274402143{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″]\r\n\r\n\r\n \r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tITIL V3 Fondation\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274410127{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″]\r\n\r\n\r\n \r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tBMC Accredited Administrator\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
La certification ServiceNow System Administration d\u00e9montre que le candidat poss\u00e8de les comp\u00e9tences et l\u2019exp\u00e9rience n\u00e9cessaires pour g\u00e9rer la configuration, la mise en \u0153uvre et la maintenance de la plateforme ServiceNow<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
En tant que responsable technique d\u2019une \u00e9quipe d\u2019administrateurs, ces candidats fournissent un soutien et une direction pour l\u2019administration, le d\u00e9ploiement, la gestion, la surveillance, la mise \u00e0 niveau, la migration et la conception du serveur Exchange<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
Ces professionnels de l\u2019informatique certifi\u00e9s sont responsables de la planification, de la conception, de la mise en \u0153uvre et de la prestation des services informatiques de l\u2019entreprise. Il offre un aper\u00e7u complet des meilleures pratiques en mati\u00e8re de gestion informatique reconnues dans le monde entier<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
Ceux qui obtiennent la certification de BMC Certified Administrator poss\u00e8dent les comp\u00e9tences et les connaissances n\u00e9cessaires pour administrer des applications personnalis\u00e9es ou pour apprendre \u00e0 administrer des applications BMC Remedy ITSM<\/p>[vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb1″]\r\n\t\t\t\t\t
\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][vc_column width=\u00a0\u00bb1\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb1″]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][\/vc_row][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column css_animation=\u00a0\u00bbfadeIn\u00a0\u00bb width=\u00a0\u00bb2\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb75px\u00a0\u00bb]En exploitant les meilleures pratiques, l\u2019ITSM peut fournir un niveau de service sup\u00e9rieur aux approches informatiques traditionnelles<\/h2>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]Les \u00e9quipes de service informatique d\u2019aujourd\u2019hui utilisent les ressources organisationnelles et suivent des proc\u00e9dures r\u00e9p\u00e9tables pour fournir un service coh\u00e9rent et efficace. Cependant, ce qui distingue l\u2019ITSM de l\u2019informatique, c\u2019est qu\u2019il repose sur les meilleures pratiques et les processus pour atteindre ses objectifs. Cela fait de l\u2019ITSM un moyen plus efficace et efficient de g\u00e9rer les services informatiques<\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\t\t\t\t\n\t\t\r\n - \r\n Gestion des demandes de services<\/b> Les demandes de service des clients rev\u00eatent des formes et des tailles vari\u00e9es, qu\u2019il s\u2019agisse de demandes d\u2019acc\u00e8s \u00e0 des applications et d\u2019am\u00e9liorations logicielles ou de mises \u00e0 jour mat\u00e9rielles. Elles sont souvent r\u00e9currentes et peuvent \u00eatre rationalis\u00e9es en donnant aux clients les connaissances n\u00e9cessaires et en automatisant certaines t\u00e2ches. Un processus de gestion des demandes de service bien g\u00e9r\u00e9 peut faire une grande diff\u00e9rence tant pour les clients que pour les entreprises <\/li>\r\n\r\n\r\n
- \r\n Gestion des connaissances<\/b> Les organisations comptent sur la gestion des connaissances pour cr\u00e9er, partager et utiliser efficacement l\u2019information. Ce processus englobe plusieurs disciplines travaillant ensemble pour atteindre des objectifs communs. En utilisant toutes les connaissances disponibles, une organisation peut fonctionner au mieux de ses capacit\u00e9s <\/li>\r\n\r\n\r\n
- \r\n Gestion des actifs informatiques<\/b> Le processus de gestion des actifs informatiques est essentiel pour toute organisation afin de suivre ses actifs pr\u00e9cieux, tangibles et intangibles. En d\u2019autres termes, il s\u2019agit de s\u2019assurer que ces \u00e9l\u00e9ments sont pris en compte, d\u00e9ploy\u00e9s, maintenus, mis \u00e0 niveau et \u00e9limin\u00e9s lorsque le moment est venu. De cette mani\u00e8re, vous pouvez \u00eatre s\u00fbr que votre entreprise utilise au mieux ses ressources <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\t\t\t\t\n\t\t
\r\n - \r\n Gestion des incidents<\/b> est le processus de gestion des \u00e9v\u00e9nements impr\u00e9vus ou des interruptions de service et de r\u00e9tablissement du service \u00e0 son \u00e9tat normal. Avec autant de services logiciels utilis\u00e9s aujourd\u2019hui, il y a plus de points de d\u00e9faillance potentiels que jamais auparavant. Avoir un processus de gestion des incidents bien d\u00e9fini permet de traiter les probl\u00e8mes de mani\u00e8re efficace et efficiente, r\u00e9duisant l\u2019impact sur les op\u00e9rations <\/li>\r\n\r\n\r\n
- \r\n Gestion des probl\u00e8mes<\/b> L\u2019objectif de la gestion des probl\u00e8mes est d\u2019identifier et de r\u00e9soudre les causes profondes des incidents sur un service informatique. Ce processus consiste \u00e0 comprendre les causes sous-jacentes d\u2019un incident et \u00e0 trouver la meilleure fa\u00e7on de les \u00e9liminer. La gestion des probl\u00e8mes peut aider \u00e0 pr\u00e9venir les incidents futurs et garantir le bon fonctionnement du service informatique <\/li>\r\n\r\n\r\n
- \r\n Gestion des changements<\/b> est un processus qui aide les organisations \u00e0 planifier et \u00e0 mettre en \u0153uvre des changements de mani\u00e8re efficace. Il veille \u00e0 ce que les proc\u00e9dures standard soient suivies et que tous les changements soient effectu\u00e9s de mani\u00e8re efficace, rapide et avec un risque minimal. La gestion des changements offre une transparence et un contexte pour \u00e9viter les goulots d\u2019\u00e9tranglement et garantir la mise en \u0153uvre r\u00e9ussie des changements <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_id=\u00a0\u00bbcta-box-04″][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t
Demander un rappel de Notre \u00c9quipe<\/u> ?<\/a><\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\r\n\r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tEnvoyer la demande\t\t\t<\/h4>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n \r\n<\/div>\r\n\r\n\r\n\r\n\r\n \r\n\r\n \r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\t\t\t\t\t<\/a>\r\n\t\t\r\n\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb75px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1616106314545{padding-top: 0px !important;}\u00a0\u00bb][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\tNous avons \u00e9galement une expertise dans<\/h3>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb]\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n\r\n\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Transformation Num\u00e9rique & D\u00e9veloppement<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Solution Applicative<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n ITSM & ServiceNow<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Gestion de Project<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n DevOps<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Conception et d\u00e9veloppement Frontend<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Cloud Native<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Big Data & IA<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n <\/section>\r\n \r\n<\/div>\r\n\r\n\r\n[vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"[vc_section 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[…]<\/a><\/p>\n","protected":false},"author":1,"featured_media":63142,"parent":62952,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375"}],"collection":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/comments?post=63375"}],"version-history":[{"count":10,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375\/revisions"}],"predecessor-version":[{"id":63385,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375\/revisions\/63385"}],"up":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/62952"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/media\/63142"}],"wp:attachment":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/media?parent=63375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\r\n\t\t\t\tMCITP Exchange 2010\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274402143{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″]\r\n\r\n\r\n \r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tITIL V3 Fondation\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274410127{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″]\r\n\r\n\r\n \r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tBMC Accredited Administrator\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
La certification ServiceNow System Administration d\u00e9montre que le candidat poss\u00e8de les comp\u00e9tences et l\u2019exp\u00e9rience n\u00e9cessaires pour g\u00e9rer la configuration, la mise en \u0153uvre et la maintenance de la plateforme ServiceNow<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
En tant que responsable technique d\u2019une \u00e9quipe d\u2019administrateurs, ces candidats fournissent un soutien et une direction pour l\u2019administration, le d\u00e9ploiement, la gestion, la surveillance, la mise \u00e0 niveau, la migration et la conception du serveur Exchange<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
Ces professionnels de l\u2019informatique certifi\u00e9s sont responsables de la planification, de la conception, de la mise en \u0153uvre et de la prestation des services informatiques de l\u2019entreprise. Il offre un aper\u00e7u complet des meilleures pratiques en mati\u00e8re de gestion informatique reconnues dans le monde entier<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
Ceux qui obtiennent la certification de BMC Certified Administrator poss\u00e8dent les comp\u00e9tences et les connaissances n\u00e9cessaires pour administrer des applications personnalis\u00e9es ou pour apprendre \u00e0 administrer des applications BMC Remedy ITSM<\/p>[vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb1″]\r\n\t\t\t\t\t
\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][vc_column width=\u00a0\u00bb1\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb1″]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][\/vc_row][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column css_animation=\u00a0\u00bbfadeIn\u00a0\u00bb width=\u00a0\u00bb2\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb75px\u00a0\u00bb]En exploitant les meilleures pratiques, l\u2019ITSM peut fournir un niveau de service sup\u00e9rieur aux approches informatiques traditionnelles<\/h2>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]Les \u00e9quipes de service informatique d\u2019aujourd\u2019hui utilisent les ressources organisationnelles et suivent des proc\u00e9dures r\u00e9p\u00e9tables pour fournir un service coh\u00e9rent et efficace. Cependant, ce qui distingue l\u2019ITSM de l\u2019informatique, c\u2019est qu\u2019il repose sur les meilleures pratiques et les processus pour atteindre ses objectifs. Cela fait de l\u2019ITSM un moyen plus efficace et efficient de g\u00e9rer les services informatiques<\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\t\t\t\t\n\t\t\r\n - \r\n Gestion des demandes de services<\/b> Les demandes de service des clients rev\u00eatent des formes et des tailles vari\u00e9es, qu\u2019il s\u2019agisse de demandes d\u2019acc\u00e8s \u00e0 des applications et d\u2019am\u00e9liorations logicielles ou de mises \u00e0 jour mat\u00e9rielles. Elles sont souvent r\u00e9currentes et peuvent \u00eatre rationalis\u00e9es en donnant aux clients les connaissances n\u00e9cessaires et en automatisant certaines t\u00e2ches. Un processus de gestion des demandes de service bien g\u00e9r\u00e9 peut faire une grande diff\u00e9rence tant pour les clients que pour les entreprises <\/li>\r\n\r\n\r\n
- \r\n Gestion des connaissances<\/b> Les organisations comptent sur la gestion des connaissances pour cr\u00e9er, partager et utiliser efficacement l\u2019information. Ce processus englobe plusieurs disciplines travaillant ensemble pour atteindre des objectifs communs. En utilisant toutes les connaissances disponibles, une organisation peut fonctionner au mieux de ses capacit\u00e9s <\/li>\r\n\r\n\r\n
- \r\n Gestion des actifs informatiques<\/b> Le processus de gestion des actifs informatiques est essentiel pour toute organisation afin de suivre ses actifs pr\u00e9cieux, tangibles et intangibles. En d\u2019autres termes, il s\u2019agit de s\u2019assurer que ces \u00e9l\u00e9ments sont pris en compte, d\u00e9ploy\u00e9s, maintenus, mis \u00e0 niveau et \u00e9limin\u00e9s lorsque le moment est venu. De cette mani\u00e8re, vous pouvez \u00eatre s\u00fbr que votre entreprise utilise au mieux ses ressources <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\t\t\t\t\n\t\t
\r\n - \r\n Gestion des incidents<\/b> est le processus de gestion des \u00e9v\u00e9nements impr\u00e9vus ou des interruptions de service et de r\u00e9tablissement du service \u00e0 son \u00e9tat normal. Avec autant de services logiciels utilis\u00e9s aujourd\u2019hui, il y a plus de points de d\u00e9faillance potentiels que jamais auparavant. Avoir un processus de gestion des incidents bien d\u00e9fini permet de traiter les probl\u00e8mes de mani\u00e8re efficace et efficiente, r\u00e9duisant l\u2019impact sur les op\u00e9rations <\/li>\r\n\r\n\r\n
- \r\n Gestion des probl\u00e8mes<\/b> L\u2019objectif de la gestion des probl\u00e8mes est d\u2019identifier et de r\u00e9soudre les causes profondes des incidents sur un service informatique. Ce processus consiste \u00e0 comprendre les causes sous-jacentes d\u2019un incident et \u00e0 trouver la meilleure fa\u00e7on de les \u00e9liminer. La gestion des probl\u00e8mes peut aider \u00e0 pr\u00e9venir les incidents futurs et garantir le bon fonctionnement du service informatique <\/li>\r\n\r\n\r\n
- \r\n Gestion des changements<\/b> est un processus qui aide les organisations \u00e0 planifier et \u00e0 mettre en \u0153uvre des changements de mani\u00e8re efficace. Il veille \u00e0 ce que les proc\u00e9dures standard soient suivies et que tous les changements soient effectu\u00e9s de mani\u00e8re efficace, rapide et avec un risque minimal. La gestion des changements offre une transparence et un contexte pour \u00e9viter les goulots d\u2019\u00e9tranglement et garantir la mise en \u0153uvre r\u00e9ussie des changements <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_id=\u00a0\u00bbcta-box-04″][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t
Demander un rappel de Notre \u00c9quipe<\/u> ?<\/a><\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\r\n\r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tEnvoyer la demande\t\t\t<\/h4>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n \r\n<\/div>\r\n\r\n\r\n\r\n\r\n \r\n\r\n \r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\t\t\t\t\t<\/a>\r\n\t\t\r\n\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb75px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1616106314545{padding-top: 0px !important;}\u00a0\u00bb][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\tNous avons \u00e9galement une expertise dans<\/h3>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb]\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n\r\n\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Transformation Num\u00e9rique & D\u00e9veloppement<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Solution Applicative<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n ITSM & ServiceNow<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Gestion de Project<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n DevOps<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Conception et d\u00e9veloppement Frontend<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Cloud Native<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Big Data & IA<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n <\/section>\r\n \r\n<\/div>\r\n\r\n\r\n[vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"[vc_section 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!important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274402143{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274410127{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column […]<\/a><\/p>\n","protected":false},"author":1,"featured_media":63142,"parent":62952,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375"}],"collection":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/comments?post=63375"}],"version-history":[{"count":10,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375\/revisions"}],"predecessor-version":[{"id":63385,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375\/revisions\/63385"}],"up":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/62952"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/media\/63142"}],"wp:attachment":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/media?parent=63375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\r\n\t\t\t\tITIL V3 Fondation\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274410127{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″]\r\n\r\n\r\n \r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tBMC Accredited Administrator\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
La certification ServiceNow System Administration d\u00e9montre que le candidat poss\u00e8de les comp\u00e9tences et l\u2019exp\u00e9rience n\u00e9cessaires pour g\u00e9rer la configuration, la mise en \u0153uvre et la maintenance de la plateforme ServiceNow<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
En tant que responsable technique d\u2019une \u00e9quipe d\u2019administrateurs, ces candidats fournissent un soutien et une direction pour l\u2019administration, le d\u00e9ploiement, la gestion, la surveillance, la mise \u00e0 niveau, la migration et la conception du serveur Exchange<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
Ces professionnels de l\u2019informatique certifi\u00e9s sont responsables de la planification, de la conception, de la mise en \u0153uvre et de la prestation des services informatiques de l\u2019entreprise. Il offre un aper\u00e7u complet des meilleures pratiques en mati\u00e8re de gestion informatique reconnues dans le monde entier<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
Ceux qui obtiennent la certification de BMC Certified Administrator poss\u00e8dent les comp\u00e9tences et les connaissances n\u00e9cessaires pour administrer des applications personnalis\u00e9es ou pour apprendre \u00e0 administrer des applications BMC Remedy ITSM<\/p>[vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb1″]\r\n\t\t\t\t\t
\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][vc_column width=\u00a0\u00bb1\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb1″]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][\/vc_row][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column css_animation=\u00a0\u00bbfadeIn\u00a0\u00bb width=\u00a0\u00bb2\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb75px\u00a0\u00bb]En exploitant les meilleures pratiques, l\u2019ITSM peut fournir un niveau de service sup\u00e9rieur aux approches informatiques traditionnelles<\/h2>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]Les \u00e9quipes de service informatique d\u2019aujourd\u2019hui utilisent les ressources organisationnelles et suivent des proc\u00e9dures r\u00e9p\u00e9tables pour fournir un service coh\u00e9rent et efficace. Cependant, ce qui distingue l\u2019ITSM de l\u2019informatique, c\u2019est qu\u2019il repose sur les meilleures pratiques et les processus pour atteindre ses objectifs. Cela fait de l\u2019ITSM un moyen plus efficace et efficient de g\u00e9rer les services informatiques<\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\t\t\t\t\n\t\t\r\n - \r\n Gestion des demandes de services<\/b> Les demandes de service des clients rev\u00eatent des formes et des tailles vari\u00e9es, qu\u2019il s\u2019agisse de demandes d\u2019acc\u00e8s \u00e0 des applications et d\u2019am\u00e9liorations logicielles ou de mises \u00e0 jour mat\u00e9rielles. Elles sont souvent r\u00e9currentes et peuvent \u00eatre rationalis\u00e9es en donnant aux clients les connaissances n\u00e9cessaires et en automatisant certaines t\u00e2ches. Un processus de gestion des demandes de service bien g\u00e9r\u00e9 peut faire une grande diff\u00e9rence tant pour les clients que pour les entreprises <\/li>\r\n\r\n\r\n
- \r\n Gestion des connaissances<\/b> Les organisations comptent sur la gestion des connaissances pour cr\u00e9er, partager et utiliser efficacement l\u2019information. Ce processus englobe plusieurs disciplines travaillant ensemble pour atteindre des objectifs communs. En utilisant toutes les connaissances disponibles, une organisation peut fonctionner au mieux de ses capacit\u00e9s <\/li>\r\n\r\n\r\n
- \r\n Gestion des actifs informatiques<\/b> Le processus de gestion des actifs informatiques est essentiel pour toute organisation afin de suivre ses actifs pr\u00e9cieux, tangibles et intangibles. En d\u2019autres termes, il s\u2019agit de s\u2019assurer que ces \u00e9l\u00e9ments sont pris en compte, d\u00e9ploy\u00e9s, maintenus, mis \u00e0 niveau et \u00e9limin\u00e9s lorsque le moment est venu. De cette mani\u00e8re, vous pouvez \u00eatre s\u00fbr que votre entreprise utilise au mieux ses ressources <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\t\t\t\t\n\t\t
\r\n - \r\n Gestion des incidents<\/b> est le processus de gestion des \u00e9v\u00e9nements impr\u00e9vus ou des interruptions de service et de r\u00e9tablissement du service \u00e0 son \u00e9tat normal. Avec autant de services logiciels utilis\u00e9s aujourd\u2019hui, il y a plus de points de d\u00e9faillance potentiels que jamais auparavant. Avoir un processus de gestion des incidents bien d\u00e9fini permet de traiter les probl\u00e8mes de mani\u00e8re efficace et efficiente, r\u00e9duisant l\u2019impact sur les op\u00e9rations <\/li>\r\n\r\n\r\n
- \r\n Gestion des probl\u00e8mes<\/b> L\u2019objectif de la gestion des probl\u00e8mes est d\u2019identifier et de r\u00e9soudre les causes profondes des incidents sur un service informatique. Ce processus consiste \u00e0 comprendre les causes sous-jacentes d\u2019un incident et \u00e0 trouver la meilleure fa\u00e7on de les \u00e9liminer. La gestion des probl\u00e8mes peut aider \u00e0 pr\u00e9venir les incidents futurs et garantir le bon fonctionnement du service informatique <\/li>\r\n\r\n\r\n
- \r\n Gestion des changements<\/b> est un processus qui aide les organisations \u00e0 planifier et \u00e0 mettre en \u0153uvre des changements de mani\u00e8re efficace. Il veille \u00e0 ce que les proc\u00e9dures standard soient suivies et que tous les changements soient effectu\u00e9s de mani\u00e8re efficace, rapide et avec un risque minimal. La gestion des changements offre une transparence et un contexte pour \u00e9viter les goulots d\u2019\u00e9tranglement et garantir la mise en \u0153uvre r\u00e9ussie des changements <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_id=\u00a0\u00bbcta-box-04″][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t
Demander un rappel de Notre \u00c9quipe<\/u> ?<\/a><\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\r\n\r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tEnvoyer la demande\t\t\t<\/h4>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n \r\n<\/div>\r\n\r\n\r\n\r\n\r\n \r\n\r\n \r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\t\t\t\t\t<\/a>\r\n\t\t\r\n\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb75px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1616106314545{padding-top: 0px !important;}\u00a0\u00bb][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\tNous avons \u00e9galement une expertise dans<\/h3>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb]\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n\r\n\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Transformation Num\u00e9rique & D\u00e9veloppement<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Solution Applicative<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n ITSM & ServiceNow<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Gestion de Project<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n DevOps<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Conception et d\u00e9veloppement Frontend<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Cloud Native<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Big Data & IA<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n <\/section>\r\n \r\n<\/div>\r\n\r\n\r\n[vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″ offset=\u00a0\u00bbvc_col-lg-8 vc_col-md-8 vc_col-xs-12″][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1616962789204{background-image: url(https:\/\/bythaus.com\/wp-content\/uploads\/2019\/09\/img-bg-abstract-lines-white-1.png?id=35524) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274386038{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274395350{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274402143{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274410127{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column […]<\/a><\/p>\n","protected":false},"author":1,"featured_media":63142,"parent":62952,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375"}],"collection":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/comments?post=63375"}],"version-history":[{"count":10,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375\/revisions"}],"predecessor-version":[{"id":63385,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375\/revisions\/63385"}],"up":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/62952"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/media\/63142"}],"wp:attachment":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/media?parent=63375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\r\n\t\t\t\tBMC Accredited Administrator\t\t\t<\/h3>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n <\/a>\r\n \r\n<\/div>\r\n\r\n[\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
La certification ServiceNow System Administration d\u00e9montre que le candidat poss\u00e8de les comp\u00e9tences et l\u2019exp\u00e9rience n\u00e9cessaires pour g\u00e9rer la configuration, la mise en \u0153uvre et la maintenance de la plateforme ServiceNow<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
En tant que responsable technique d\u2019une \u00e9quipe d\u2019administrateurs, ces candidats fournissent un soutien et une direction pour l\u2019administration, le d\u00e9ploiement, la gestion, la surveillance, la mise \u00e0 niveau, la migration et la conception du serveur Exchange<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
Ces professionnels de l\u2019informatique certifi\u00e9s sont responsables de la planification, de la conception, de la mise en \u0153uvre et de la prestation des services informatiques de l\u2019entreprise. Il offre un aper\u00e7u complet des meilleures pratiques en mati\u00e8re de gestion informatique reconnues dans le monde entier<\/p>[vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
Ceux qui obtiennent la certification de BMC Certified Administrator poss\u00e8dent les comp\u00e9tences et les connaissances n\u00e9cessaires pour administrer des applications personnalis\u00e9es ou pour apprendre \u00e0 administrer des applications BMC Remedy ITSM<\/p>[vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column width=\u00a0\u00bb2\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb1″]\r\n\t\t\t\t\t
En exploitant les meilleures pratiques, l\u2019ITSM peut fournir un niveau de service sup\u00e9rieur aux approches informatiques traditionnelles<\/h2>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb align=\u00a0\u00bbalign_left\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/3″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]Les \u00e9quipes de service informatique d\u2019aujourd\u2019hui utilisent les ressources organisationnelles et suivent des proc\u00e9dures r\u00e9p\u00e9tables pour fournir un service coh\u00e9rent et efficace. Cependant, ce qui distingue l\u2019ITSM de l\u2019informatique, c\u2019est qu\u2019il repose sur les meilleures pratiques et les processus pour atteindre ses objectifs. Cela fait de l\u2019ITSM un moyen plus efficace et efficient de g\u00e9rer les services informatiques<\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\t\t\t\t\n\t\t\r\n - \r\n Gestion des demandes de services<\/b> Les demandes de service des clients rev\u00eatent des formes et des tailles vari\u00e9es, qu\u2019il s\u2019agisse de demandes d\u2019acc\u00e8s \u00e0 des applications et d\u2019am\u00e9liorations logicielles ou de mises \u00e0 jour mat\u00e9rielles. Elles sont souvent r\u00e9currentes et peuvent \u00eatre rationalis\u00e9es en donnant aux clients les connaissances n\u00e9cessaires et en automatisant certaines t\u00e2ches. Un processus de gestion des demandes de service bien g\u00e9r\u00e9 peut faire une grande diff\u00e9rence tant pour les clients que pour les entreprises <\/li>\r\n\r\n\r\n
- \r\n Gestion des connaissances<\/b> Les organisations comptent sur la gestion des connaissances pour cr\u00e9er, partager et utiliser efficacement l\u2019information. Ce processus englobe plusieurs disciplines travaillant ensemble pour atteindre des objectifs communs. En utilisant toutes les connaissances disponibles, une organisation peut fonctionner au mieux de ses capacit\u00e9s <\/li>\r\n\r\n\r\n
- \r\n Gestion des actifs informatiques<\/b> Le processus de gestion des actifs informatiques est essentiel pour toute organisation afin de suivre ses actifs pr\u00e9cieux, tangibles et intangibles. En d\u2019autres termes, il s\u2019agit de s\u2019assurer que ces \u00e9l\u00e9ments sont pris en compte, d\u00e9ploy\u00e9s, maintenus, mis \u00e0 niveau et \u00e9limin\u00e9s lorsque le moment est venu. De cette mani\u00e8re, vous pouvez \u00eatre s\u00fbr que votre entreprise utilise au mieux ses ressources <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\t\t\t\t\n\t\t
\r\n - \r\n Gestion des incidents<\/b> est le processus de gestion des \u00e9v\u00e9nements impr\u00e9vus ou des interruptions de service et de r\u00e9tablissement du service \u00e0 son \u00e9tat normal. Avec autant de services logiciels utilis\u00e9s aujourd\u2019hui, il y a plus de points de d\u00e9faillance potentiels que jamais auparavant. Avoir un processus de gestion des incidents bien d\u00e9fini permet de traiter les probl\u00e8mes de mani\u00e8re efficace et efficiente, r\u00e9duisant l\u2019impact sur les op\u00e9rations <\/li>\r\n\r\n\r\n
- \r\n Gestion des probl\u00e8mes<\/b> L\u2019objectif de la gestion des probl\u00e8mes est d\u2019identifier et de r\u00e9soudre les causes profondes des incidents sur un service informatique. Ce processus consiste \u00e0 comprendre les causes sous-jacentes d\u2019un incident et \u00e0 trouver la meilleure fa\u00e7on de les \u00e9liminer. La gestion des probl\u00e8mes peut aider \u00e0 pr\u00e9venir les incidents futurs et garantir le bon fonctionnement du service informatique <\/li>\r\n\r\n\r\n
- \r\n Gestion des changements<\/b> est un processus qui aide les organisations \u00e0 planifier et \u00e0 mettre en \u0153uvre des changements de mani\u00e8re efficace. Il veille \u00e0 ce que les proc\u00e9dures standard soient suivies et que tous les changements soient effectu\u00e9s de mani\u00e8re efficace, rapide et avec un risque minimal. La gestion des changements offre une transparence et un contexte pour \u00e9viter les goulots d\u2019\u00e9tranglement et garantir la mise en \u0153uvre r\u00e9ussie des changements <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_id=\u00a0\u00bbcta-box-04″][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t
Demander un rappel de Notre \u00c9quipe<\/u> ?<\/a><\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n\r\n\r\n \r\n \r\n\r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n \r\n \r\n \r\n\t\t\t\r\n\t\t\t\tEnvoyer la demande\t\t\t<\/h4>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n \r\n<\/div>\r\n\r\n\r\n\r\n\r\n \r\n\r\n \r\n \r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\t\t\t\t\t<\/a>\r\n\t\t\r\n\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb75px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1616106314545{padding-top: 0px !important;}\u00a0\u00bb][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\tNous avons \u00e9galement une expertise dans<\/h3>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb]\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n\r\n\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Transformation Num\u00e9rique & D\u00e9veloppement<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Solution Applicative<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n ITSM & ServiceNow<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Gestion de Project<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n DevOps<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Conception et d\u00e9veloppement Frontend<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Cloud Native<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n \r\n\r\n \r\n \r\n \r\n <\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n \r\n Big Data & IA<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n <\/section>\r\n \r\n<\/div>\r\n\r\n\r\n[vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"[vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″ offset=\u00a0\u00bbvc_col-lg-8 vc_col-md-8 vc_col-xs-12″][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1616962789204{background-image: url(https:\/\/bythaus.com\/wp-content\/uploads\/2019\/09\/img-bg-abstract-lines-white-1.png?id=35524) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274386038{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274395350{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274402143{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1574274410127{padding-top: 20px !important;padding-bottom: 20px !important;}\u00a0\u00bb offset=\u00a0\u00bbvc_col-md-3″][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column width=\u00a0\u00bb1\/4″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space][\/vc_column][vc_column […]<\/a><\/p>\n","protected":false},"author":1,"featured_media":63142,"parent":62952,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375"}],"collection":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/comments?post=63375"}],"version-history":[{"count":10,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375\/revisions"}],"predecessor-version":[{"id":63385,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/63375\/revisions\/63385"}],"up":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/pages\/62952"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/media\/63142"}],"wp:attachment":[{"href":"https:\/\/bythaus.com\/fr\/wp-json\/wp\/v2\/media?parent=63375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- \r\n
- \r\n Gestion des demandes de services<\/b> Les demandes de service des clients rev\u00eatent des formes et des tailles vari\u00e9es, qu\u2019il s\u2019agisse de demandes d\u2019acc\u00e8s \u00e0 des applications et d\u2019am\u00e9liorations logicielles ou de mises \u00e0 jour mat\u00e9rielles. Elles sont souvent r\u00e9currentes et peuvent \u00eatre rationalis\u00e9es en donnant aux clients les connaissances n\u00e9cessaires et en automatisant certaines t\u00e2ches. Un processus de gestion des demandes de service bien g\u00e9r\u00e9 peut faire une grande diff\u00e9rence tant pour les clients que pour les entreprises <\/li>\r\n\r\n\r\n
- \r\n Gestion des connaissances<\/b> Les organisations comptent sur la gestion des connaissances pour cr\u00e9er, partager et utiliser efficacement l\u2019information. Ce processus englobe plusieurs disciplines travaillant ensemble pour atteindre des objectifs communs. En utilisant toutes les connaissances disponibles, une organisation peut fonctionner au mieux de ses capacit\u00e9s <\/li>\r\n\r\n\r\n
- \r\n Gestion des actifs informatiques<\/b> Le processus de gestion des actifs informatiques est essentiel pour toute organisation afin de suivre ses actifs pr\u00e9cieux, tangibles et intangibles. En d\u2019autres termes, il s\u2019agit de s\u2019assurer que ces \u00e9l\u00e9ments sont pris en compte, d\u00e9ploy\u00e9s, maintenus, mis \u00e0 niveau et \u00e9limin\u00e9s lorsque le moment est venu. De cette mani\u00e8re, vous pouvez \u00eatre s\u00fbr que votre entreprise utilise au mieux ses ressources <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]
\t\t\t\t\n\t\t- \r\n
- \r\n Gestion des incidents<\/b> est le processus de gestion des \u00e9v\u00e9nements impr\u00e9vus ou des interruptions de service et de r\u00e9tablissement du service \u00e0 son \u00e9tat normal. Avec autant de services logiciels utilis\u00e9s aujourd\u2019hui, il y a plus de points de d\u00e9faillance potentiels que jamais auparavant. Avoir un processus de gestion des incidents bien d\u00e9fini permet de traiter les probl\u00e8mes de mani\u00e8re efficace et efficiente, r\u00e9duisant l\u2019impact sur les op\u00e9rations <\/li>\r\n\r\n\r\n
- \r\n Gestion des probl\u00e8mes<\/b> L\u2019objectif de la gestion des probl\u00e8mes est d\u2019identifier et de r\u00e9soudre les causes profondes des incidents sur un service informatique. Ce processus consiste \u00e0 comprendre les causes sous-jacentes d\u2019un incident et \u00e0 trouver la meilleure fa\u00e7on de les \u00e9liminer. La gestion des probl\u00e8mes peut aider \u00e0 pr\u00e9venir les incidents futurs et garantir le bon fonctionnement du service informatique <\/li>\r\n\r\n\r\n
- \r\n Gestion des changements<\/b> est un processus qui aide les organisations \u00e0 planifier et \u00e0 mettre en \u0153uvre des changements de mani\u00e8re efficace. Il veille \u00e0 ce que les proc\u00e9dures standard soient suivies et que tous les changements soient effectu\u00e9s de mani\u00e8re efficace, rapide et avec un risque minimal. La gestion des changements offre une transparence et un contexte pour \u00e9viter les goulots d\u2019\u00e9tranglement et garantir la mise en \u0153uvre r\u00e9ussie des changements <\/li>\r\n\r\n<\/ul><\/div><\/div>[vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1574208291599{background-color: #ffffff !important;}\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1611147185621{padding-top: 0px !important;}\u00a0\u00bb][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb el_id=\u00a0\u00bbcta-box-04″][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb40px\u00a0\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00a0\u00bbstretch_row_content_no_spaces\u00a0\u00bb equal_height=\u00a0\u00bbyes\u00a0\u00bb][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb\u00a0\u00bb]\r\n\t\t\t\t\t
\r\n\t\t\r\n\t\t\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\tDemander un rappel de Notre \u00c9quipe<\/u> ?<\/a><\/h3>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t\r\n
\r\n\r\n \r\n\r\n\r\n\r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n\r\n \r\n \r\n\t\t\t\r\n\t\t\t\tEnvoyer la demande\t\t\t<\/h4>\r\n\r\n\t\t \r\n \r\n <\/div>\r\n \r\n \r\n <\/div>\r\n \r\n \r\n<\/div>\r\n\r\n\r\n
\r\n\r\n\r\n\r\n \r\n\r\n \n\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t<\/i>\n \n\t\t\t\t<\/div>\n\n\t\t <\/div>\r\n \r\n \r\n <\/div>\r\n\r\n<\/div>\r\n\r\n\r\n\t\t\t\t\t<\/a>\r\n\t\t\r\n\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t[\/vc_column][\/vc_row][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″][vc_empty_space height=\u00a0\u00bb75px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=\u00a0\u00bbstretch_row\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1616106314545{padding-top: 0px !important;}\u00a0\u00bb][vc_row][vc_column stretch_inner_wrapper_to_fill=\u00a0\u00bb0″]\r\n\t\t\t\t\t\r\n\t\t\r\n\t\t\tNous avons \u00e9galement une expertise dans<\/h3>[vc_separator color=\u00a0\u00bbcustom\u00a0\u00bb border_width=\u00a0\u00bb4″ el_width=\u00a0\u00bb10″ el_class=\u00a0\u00bbcrea-primary-color\u00a0\u00bb]\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\r\n
\r\n\r\n\r\n\r\n \r\n\r\n\r\n<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n\r\n Transformation Num\u00e9rique & D\u00e9veloppement<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n
\r\n\r\n\r\n<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n\r\n Solution Applicative<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n
\r\n\r\n\r\n<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n\r\n ITSM & ServiceNow<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n
\r\n\r\n\r\n<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n\r\n Gestion de Project<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n
\r\n\r\n\r\n<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n\r\n DevOps<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n
\r\n\r\n\r\n<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n\r\n Conception et d\u00e9veloppement Frontend<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n
\r\n\r\n\r\n<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n\r\n Cloud Native<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n \r\n
\r\n\r\n\r\n<\/a> <\/div>\r\n \r\n\r\n\r\n\r\n \r\n\r\n Big Data & IA<\/a> <\/h3>\r\n <\/div>\r\n \r\n\r\n\r\n<\/div> <\/div>\r\n\r\n <\/article>\r\n\r\n <\/section>\r\n \r\n<\/div>\r\n\r\n\r\n[vc_empty_space height=\u00a0\u00bb30px\u00a0\u00bb][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
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- \r\n Gestion des probl\u00e8mes<\/b> L\u2019objectif de la gestion des probl\u00e8mes est d\u2019identifier et de r\u00e9soudre les causes profondes des incidents sur un service informatique. Ce processus consiste \u00e0 comprendre les causes sous-jacentes d\u2019un incident et \u00e0 trouver la meilleure fa\u00e7on de les \u00e9liminer. La gestion des probl\u00e8mes peut aider \u00e0 pr\u00e9venir les incidents futurs et garantir le bon fonctionnement du service informatique <\/li>\r\n\r\n\r\n
- \r\n Gestion des connaissances<\/b> Les organisations comptent sur la gestion des connaissances pour cr\u00e9er, partager et utiliser efficacement l\u2019information. Ce processus englobe plusieurs disciplines travaillant ensemble pour atteindre des objectifs communs. En utilisant toutes les connaissances disponibles, une organisation peut fonctionner au mieux de ses capacit\u00e9s <\/li>\r\n\r\n\r\n