ITIL & ITSM

The end-to-end delivery of IT services to your customers could've been easy to realize, with our officially certified skills

ServiceNow CSA

MCITP Exchange 2010

ITIL V3 Fondation

BMC Accredited Administrator

ServiceNow System Administration Certification demonstrates the candidate has the skills and experience necessary to manage configuration, implementation, and maintenance of the ServiceNow platform

As the technical lead for a team of administrators, these candidates provide support and direction on Exchange server administration, deployment, management, monitoring, upgrading, migrating, and design. They should have extensive experience with Exchange servers to be considered for this role

These certified IT professionals are responsible for the planning, design, implementation and delivery of company IT services. It provides a comprehensive overview of best practices in IT management that are recognized around the world

Those who earn the BMC Certified Administrator certification have the necessary skills and knowledge to administer custom applications or to move on to learning how to administer BMC Remedy ITSM applications

By leveraging best practices, ITSM can provide a higher level of service than traditional IT approaches

IT service teams today use organizational resources and follow repeatable procedures to deliver consistent, efficient service. However, what distinguishes ITSM from IT is the fact that it relies on best practices and processes to achieve its goals. This makes ITSM a more effective and efficient way of managing IT services
  • Service request management Customer service requests come in all shapes and sizes, from requests for access to applications and software enhancements to hardware updates. They are often recurring and can be streamlined by empowering customers with knowledge and automating certain tasks. A well-run service request management process can make a big difference for both customers and businesses alike.
  • Knowledge management Organizations rely on knowledge management to create, share, and utilize information effectively. This process encompasses multiple disciplines working together to achieve common goals. By making use of all available knowledge, an organization can function at its best.
  • IT asset management The process of IT asset management is vital to any organization in order to keep track of its valuable assets, both tangible and intangible. Simply put, it is making sure that these items are accounted for, deployed, maintained, upgraded, and disposed of when the time comes. This way, you can be sure that your company is making the most efficient use of its resources.
  • Incident Management is the process of handling unplanned events or service interruptions and restoring service to its normal state. With so many software services in use today, there are more potential failure points than ever before. Having a well-defined Incident Management process helps ensure that issues are dealt with efficiently and effectively, minimizing the impact on operations.
  • Problem management The goal of problem management is to identify and fix the root causes of incidents on an IT service. This process involves understanding the underlying causes of an incident and finding the best way to eliminate them. Problem management can help prevent future incidents from occurring and make sure that the IT service is running smoothly.
  • Change management is a process that helps organizations plan and implement changes effectively. It ensures that standard procedures are followed and that all changes are made efficiently, promptly, and with minimal risk. Change management provides transparency and context to avoid bottlenecks and ensure successful implementation of changes.

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